Terms of service

Last updated: October 20, 2026

Welcome to MomentBaby! By accessing or purchasing from our online store, you agree to the following Terms of Service. Please read them carefully, as they outline your rights and obligations when shopping with us.

1. General

MomentBaby (“we”, “us”, “our”) operates this online store. These Terms apply to all users of the website. By accessing or using the store, you agree to comply with these Terms and our Privacy Policy.

2. Eligibility & Accounts

To shop with us, you must be at least 18 years old or the age of majority in your country. You agree to provide accurate, complete, and up-to-date information for all purchases. You are responsible for maintaining the confidentiality of your account and password.

3. Products & Orders

  • We make every effort to display products accurately, but colors and details may vary slightly depending on your device.
  • All orders are subject to acceptance and availability.
  • By placing an order, you make an offer to purchase. We may decline or cancel an order for a legitimate reason, such as unavailable stock, an obvious pricing error or suspected fraud. We will notify you and refund any payment taken for a cancelled order, without limiting your statutory rights.
  • Once your payment is confirmed, you will receive an order confirmation email.

4. Prices & Payments

  • Prices are displayed in euros (EUR). The final order total and available payment methods are shown at checkout before you pay.
  • Available payment methods are displayed at checkout and may vary by country, currency, device and order.
  • Shipping costs are calculated at checkout unless stated otherwise.
  • Prices and promotions may change for future orders. Changes do not retrospectively alter an accepted order.
  • By providing payment details, you confirm that you are authorized to use the selected payment method.

5. Shipping & Delivery

  • Estimated delivery times vary by destination and are listed in our Shipping Policy. They are estimates, not guaranteed delivery dates. Mandatory consumer rights remain unaffected.
  • Delivery may be affected by courier or customs delays. Please contact perfectbaby.eu@gmail.com if your order is delayed; mandatory consumer rights remain unaffected.
  • For EU consumer orders, risk transfers when you, or your nominated recipient other than the carrier, take physical possession of the goods. Mandatory consumer rights remain unaffected.

6. Returns & Refunds

  • Our Return & Refund Policy applies to all purchases.
  • Return requirements and statutory withdrawal rights are set out in our Return & Refund Policy.
  • Change-of-mind return costs and refunds of original shipping are set out in our Return & Refund Policy. Applicable costs for faulty or incorrect goods are covered by us.

7. Intellectual Property

All content on this website, including logos, product images, and text, is the property of MomentBaby or its licensors. You may not copy, reproduce, or use our content without prior written consent.

8. Third-Party Services

Our store may provide access to third-party tools, apps, or links. We are not responsible for any third-party content, websites, or services. Use them at your own risk.

9. Limitation of Liability

To the fullest extent permitted by law, MomentBaby shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services or products. Nothing in this section excludes liability or consumer remedies that cannot lawfully be excluded.

10. Governing Law

Applicable law governs these Terms. Nothing in these Terms removes mandatory consumer protections that apply in your country of residence.

11. Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page with a new “last updated” date. The terms applicable when you placed your order continue to apply to that order.

12. Contact

If you have any questions about these Terms, please contact us at perfectbaby.eu@gmail.com.