Refund policy
Last updated: October 20, 2026
At MomentBaby, we want you to be completely satisfied with your purchase. If for any reason you are not, you may request a return under the conditions outlined below.
Return Period
- You have 30 calendar days from the date of receiving your order to request a return.
- Your statutory rights and the conditions of our additional return period are explained below.
Your statutory rights
For EU distance purchases, you may normally notify us of withdrawal within 14 days of delivery, without giving a reason. Discounted products are not excluded solely because they were discounted. You may inspect goods as you would in a shop; handling beyond what is necessary may reduce the refund to reflect diminished value. Statutory exceptions apply, including qualifying sealed hygiene goods after unsealing.
Additional 30-day return period
We also accept return requests made on days 15–30 after delivery for unused goods with original packaging, labels and any applicable seals intact. This additional policy does not limit statutory rights or remedies for faulty goods.
Return costs
For a statutory withdrawal, we refund the eligible purchase price and the cost of our standard original delivery service. Extra charges for a more expensive delivery option are not refunded. You pay return postage for a change-of-mind return where this was disclosed before purchase. We cover applicable return costs for faulty or incorrect goods. For our additional days 15–30 policy, original shipping is not refunded unless required by law.
How to Request a Return
- Contact us at perfectbaby.eu@gmail.com within 30 days of receiving your item.
- Provide your order number and the items you wish to return. A reason is optional for statutory withdrawal.
- We will provide the return instructions and address. A valid statutory withdrawal does not require our prior approval.
- We recommend using a trackable service and keeping proof of posting.
Please contact us before posting so we can give you the correct return address. This instruction does not limit your statutory withdrawal rights. For statutory withdrawal, send the goods back within 14 days of notifying us.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us immediately at perfectbaby.eu@gmail.com.
- We will investigate the issue and, if confirmed, provide a replacement or full refund, including shipping costs.
Refunds
- Once your return is received and inspected, you will be notified by email.
- For statutory withdrawal, we refund through the original payment method within 14 days of your notice. We may withhold reimbursement until we receive the goods or proof they were sent back, whichever occurs first. Additional-policy returns are refunded within 10 business days after approval.
- Please note: your bank or card issuer may take additional time to process the refund.
If more than 15 business days have passed since your refund approval and you have not received your funds, please contact us at perfectbaby.eu@gmail.com.